Customer journey maps are often used to identify opportunities for improvement and to align teams around a shared understanding of the customer experience. It helps teams understand the customer's emotions, needs, and pain points throughout their journey. While both customer journey maps and service blueprints are tools used in collaboration design, they serve different purposes and focus on different aspects of the customer experience.Ī customer journey map is a visual representation of the customer's interactions and touch points with a product or service. Keep your service blueprint up to date so that accurately reflects your process and track changes over time.Use features like tags for sticky notes or emoji reactions to add further details or emphasis to any of the steps or elements in your service blueprint.Use the resources inside the mural to answer any questions and familiarize yourself with the process before bringing in your team.To get the most out of your service blueprint template with your team, you should: Tips for running a service blueprint template exercise Once your current process data are in place across all the steps and elements, brainstorm and identify any issues or areas for improvement with your team.

Identify opportunities and areas for improvement Once you’ve got all the steps in place, add a phase timeline indicator to help delineate any different phases in the process or journey. Begin with the steps, and then add touch points, actors (people engaging in the process), systems, policies, data streams, and more. Using the legend on the left side, fill out your blueprint across the different steps and elements. Use the legend to build out the steps and elements The first step is to outline the exact scenario you’re looking to analyze, adding a title and short description to the template that will make the purpose clear to all stakeholders. To use Mural’s service blueprint template, built by Practical by Design, follow the steps outlined below.

Identify any issues and areas for improvement.

Get alignment on processes with your team.

Map every step and its associated stakeholder and elements across your service.

The service blueprint template helps you: This service blueprint template is ready to be duplicated and used in your own projects so you can start taking action right away. Creating blueprints - visual maps of the service and all of its touch points - lets teams visualize the service, gain a more holistic perspective and better understand all of the moving parts.

Blueprint title templte